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WSQ Building Positive Customer Relationships
Upon completion of this module, you will acquire skills and knowledge to manage a relationship with customers by:
identifying and managing customer expectation
Setting Service Standards
Resolving Issues with customers
Maintaining and improving customer relationships through programmes and initiatives.
Platforms:
We will delve into both offline and online customer relationship and the use of analytics and sentiment study to better manage the customer relationship.
Who should attend:
This is a module that will benefit everyone in an organisation. Productivity improves when we manage each other (colleague) expectations) and as a whole, the organisation that gives the best customer experience will be rewarded with loyal customers and positive word of mouth.
We are marketing this at $740/pax. With 90% subsidy** (T&C apply), participants pay only $74, and if they claim skills future, there is no cash outlay.

 

For more information, please join us for a free preview on:

Date: Thursday Oct 5th 2017

Venue: iBosses Institute, 7 Maxwell Road #03-01, MND Building Annexe B, Singapore 069111

Time: 10am to 12pm

 

To register your seats, please email enquiry@ibossesinstitute.com or call +65 6908 0080 or click on the button below to register in Eventbrite.

 

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