WSQ Building Positive Customer Relationships
Upon completion of this module, you will acquire skills and knowledge to manage a relationship with customers by:
identifying and managing customer expectation
Setting Service Standards
Resolving Issues with customers
Maintaining and improving customer relationships through programmes and initiatives.
We will delve into both offline and online customer relationship and the use of analytics and sentiment study to better manage the customer relationship.
Who should attend:
This is a module that will benefit everyone in an organisation. Productivity improves when we manage each other (colleague) expectations) and as a whole, the organisation that gives the best customer experience will be rewarded with loyal customers and positive word of mouth.
We are marketing this at $740/pax. With 90% subsidy** (T&C apply), participants pay only $74, and if they claim skills future, there is no cash outlay.
For more information, please join us for a free preview on:
Date: Thursday Oct 5th 2017
Venue: iBosses Institute, 7 Maxwell Road #03-01, MND Building Annexe B, Singapore 069111
Time: 10am to 12pm
To register your seats, please email firstname.lastname@example.org or call +65 6908 0080 or click on the button below to register in Eventbrite.